Mark Andy is introducing an interactive online resource for customers that will provide an all-encompassing database of manuals, troubleshooting guidance, training videos, and additional service support. The training portal, aptly named my.markandy, has been designed with Mark Andy equipment owners in mind, including various Mark Andy brands such as Rotoflex, Presstek, Comco, and more. Heightened by the pandemic, the request for a virtual hub of pertinent press maintenance and training information was one Mark Andy had worked tirelessly to answer. With thousands of pieces of data available, maintenance professionals, press operators, and any facility personnel have access to the knowledge that can help streamline pressroom productivity and operation. After working closely with customers for years and hearing requests for a centralized customer portal, Shannon Stamberger, Director, Technology Center Operations at Mark Andy, led to developing the intricate customer resource. Of its conceptualization, Stamberger shares, “Our team in the Technology Center is in constant contact with our customers. Whether that’s for training purposes, maintenance help, application questions, or something else, one of our top priorities is…
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